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📦 Return & Exchange Policy
At GOA Community Services, we value your trust and want you to have confidence when shopping with us. Please read our return and exchange policy carefully:
Returns
We currently do not accept returns once an order has been delivered.
Please ensure that you carefully review product details before making a purchase.
Exchanges
We do accept exchanges in cases where:
The product received is defective or damaged.
The product received is different from what was ordered.
Exchange requests must be made within 7 days of receiving your order.
Products must be in their original condition, unused, and with all packaging intact.
Costs of Exchange
If the exchange is due to an error on our side (wrong item, defective product), we will cover the exchange costs.
If the customer requests an exchange for other reasons (e.g., change of mind), the customer will cover the shipping costs.
How to Request an Exchange
Contact our support team at Support@goacommunityservices.com with your order details.
Provide clear photos of the product received and a short explanation of the issue.
Once approved, we will guide you on how to return the product for exchange.